If a disagreement or misunderstanding arises between you and Rooster Bet Casino, we follow a clear, step-by-step process to investigate and resolve the matter fairly and efficiently. Below you’ll find every route available to settle a dispute.
To report an issue with our services, please reach out to our dedicated support team at [email protected]. We aim to handle all complaints promptly and with full transparency.
Send your complaint using the official contact methods listed on our website. Include all relevant details and evidence so we can perform a thorough review.
Customer support will be your first point of contact. If the matter can’t be resolved immediately, it will be escalated to senior management for further assessment.
If, after internal review, the issue remains unresolved, you may refer it to an independent third party, regulatory body, or licensing authority as indicated on our official platform.
In any dispute concerning game outcomes, the records stored on our servers — including system logs and transaction history — are definitive and binding. If there’s a mismatch between your screen and the server result, the server result prevails.
We’ll contact you about your complaint or dispute using the contact details linked to your account. Please keep your information up to date to avoid delays.
All terms, conditions, and legal interpretations governing your relationship with Rooster Bet Casino are subject to the laws of Costa Rica. If a dispute cannot be resolved internally, both parties agree that any legal proceedings or arbitration will take place exclusively within the jurisdiction of Costa Rica and in accordance with its legal framework.